FAQS
How do I place an order?
Browse our jewelry collection, select the item you love, choose any available options, and add it to your cart. Then proceed through checkout to complete your purchase.
Can I change or cancel my order?
Please contact us as soon as possible at mitch68986@outlook.com if you need to change or cancel your order.
Because orders may enter processing quickly, we cannot guarantee that changes or cancellations will be possible after processing or shipment has begun.
Will I receive an order confirmation?
Yes. After successfully completing your purchase, you will receive an order confirmation email.
If you don't see it, please check your spam or junk folder.
Shipping
Is Standard Shipping free?
Yes. Standard Shipping is completely free.
The estimated delivery time is approximately 7–14 business days after your order has been processed and shipped.
Do you offer express shipping?
Yes. We offer VIP Express Shipping for £9.99.
The estimated delivery time for VIP Express Shipping is approximately 5–7 business days after processing and shipment.
How long does it take to process my order?
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
How can I track my order?
Once your order has been shipped, tracking information will be sent to you when available.
Please allow approximately 24–72 hours for tracking information to become active.
Why hasn't my tracking information updated?
Tracking information may take some time to update after your package has been handed to the carrier.
If your tracking information has not updated for several days, please contact us at mitch68986@outlook.com.
Returns & Refunds
Can I return my jewelry?
Yes. Eligible items can generally be returned within 30 days of receiving your order.
Items must be unused, unworn, and in their original condition.
Please review our Return & Refund Policy for complete details.
How do I request a return?
Contact us at mitch68986@outlook.com with your order number, the item you wish to return, and the reason for the return.
Please wait for our return instructions before sending the item back.
How long does a refund take?
Once your return has been received and approved, the refund will be processed to the original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after processing. The exact timing depends on your bank or payment provider.
What should I do if my order arrives damaged?
Please contact us as soon as possible at mitch68986@outlook.com.
Include your order number and clear photos of the damaged item so our team can review the issue and assist you.
Jewelry Care
How should I take care of my jewelry?
To help keep your jewelry looking its best, we recommend:
Avoiding direct contact with water and excessive moisture
Removing jewelry before showering, swimming, or exercising
Avoiding direct contact with perfume, lotions, and cosmetics
Storing jewelry in a dry place when not being worn
Keeping individual pieces separated to help prevent scratches
Gently cleaning jewelry with a soft, dry cloth
Proper care can help maintain the appearance and longevity of your jewelry.
Customer Support
How can I contact Mibotail?
You can contact our customer service team at:
mitch68986@outlook.com
We aim to respond to customer inquiries within 1–2 business days.
We're always happy to help.
Mibotail — Jewelry for your everyday moments.