Return Policy

At Mibotail, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Window

Eligible items may be returned within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Be free from damage or signs of use
Include original packaging where applicable

For hygiene reasons, certain jewelry items may not be eligible for return once they have been worn or if protective packaging or hygiene seals have been removed.

Items That Cannot Be Returned

Returns may not be accepted for:

Jewelry that has been worn or used
Personalized or customized items
Items damaged due to improper use or care
Items that are not in their original condition
Final-sale or clearance items where applicable
How to Request a Return

Before returning any item, please contact us at:

mitch68986@outlook.com

Please provide:

Your order number
The item(s) you wish to return
The reason for your return
Photos of the item if it arrived damaged or defective

Our customer service team will review your request and provide return instructions.

Please do not send your return to an address shown on the original shipping package without contacting us first.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect due to an error on our part, the customer may be responsible for the return shipping cost.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so we can review the situation and assist you appropriately.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at mitch68986@outlook.com.

Please include your order number and clear photos showing the issue.

We'll review your case and work with you toward an appropriate solution.

Exchanges

If you would like to exchange an item, please contact us before sending anything back.

Exchange availability may depend on product inventory.

Mibotail reserves the right to refuse returns that do not meet the conditions outlined in this policy.